Learn how to install, configure and use Ecomly
In WooCommerce itself you can process refunds in two ways:
These are called Automatic refunds as when you process refunds that are connected to your payment gateway. Once you’ve processed this type of refund in your Ecomly Admin, no further actions are necessary.
4. Ecomly: Refunds can be processed through the Orders:
Order Notes in the right sidebar will log refunds. Keep an eye on the order notes to learn if it’s been logged or if there’s an error message. A successful “Refunded” message in order notes concludes the refund.
Note: This does not refund the customer via the payment gateway. Continue on to your payment gateway’s dashboard to start the refund process there, or transfer the money manually back to them.
Items selected for a refund will be noted as refunded. Once the refund has been applied to the order, it will look like this:
When processing a refund, you have the option to restock products by ticking the “Restock refunded items” box:
The best starting point is to create a page describing your policy and how a customer can request a refund (you can use our policy for inspiration).
The next step is to share it with customers. There are different options you might want to consider: