Learn how to install, configure and use Ecomly
Orders are created when a customer completes the checkout process, and they are visible to users with Admin and Shop Manager roles only. Each order is given a unique Order ID.
An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:
This visual representation follows an order through its statuses from “Pending payment” to “Completed”, “Canceled” or “Refunded.”
More about how order statuses relate to payment gateways in the Troubleshooting section.
More about the different emails that are automatically sent at Email Settings.
NOTE: If you are using PayPal and orders are staying in Pending, you may have an IPN issue. See the troubleshooting section at Debugging IPN Issues
When a shop starts taking orders, the Orders management page begins to fill up. Go to: WooCommerce > Orders.
Each row displays several details. Some are there by default, others can be added. These are the available options:
To change these columns:
Filter orders by Date (month/year) or by registered customer.
Arrange orders in ascending or descending order by Order number, Date or Total by select the heading.
Note that the “Total” column does not take the refunded amount into consideration.
Click the order number and customer name to see the Single Order page, where you can also Edit order details, Update Status, and Add Notes. More details on that in Viewing and Editing Single Orders.
Orders can be found using the search box at the top right of the order list. Enter an order number, customer name, or other information shown in the order list such as address. Click Search orders or tap return on your keyboard and search results will show a list of matching orders.
Order rows have a Preview “eye.”
Clicking Preview opens a Modal, containing the order number, order status, billing details, payment method, shipping details, shipping method, items ordered, and the option to change the order status.
Order Statuses are color-coded and descriptive.
Hovering over an order Status displays Notes made on the order. At the end of a row are shortcut buttons to quickly mark orders as Processing or Complete.
From the Single Order page not only can you view all order data, but also edit and update.
The Order Details panel you can view:
Most of the details in this section can be updated and/or changes.
Under “Billing” and “Shipping”, several other details can be changed. In order to do so, select the pencil icon next to each of them.
Once you’ve made the necessary changes, select Update to update the order.
The next panel on the order page is the Order Items panel. This contains the product items, the shipping details, and the order summary.
Apart from refunding, order items can not be edited, unless the order status is “Pending payment”, or “On hold.”
Product items. Select the pencil icon next to a product line to edit.
The following product items can be edited:
Other actions. Next, you can do four actions at the bottom of this window:
To add custom meta fields, use the Custom Fields meta box:
The Order Notes panel displays notes attached to the order and can be used for storing event details, such as payment results or reducing stock levels, or adding notes to the order for customers to view. Some payment gateways also add notes for debugging.
The following note types are possible:
Notes can be a powerful tool for communicating with customers or other store managers. Need to add a tracking number for shipping? Is stock delayed? Add a customer note, and they are automatically notified.
To add a note,
To add an order:
Use the Order Actions dropdown to Email order details to the customer with payment instructions.
Orders that are “Pending payment” can be paid for through the payment link.
As the shop manager, you can find this link on the order overview:
Starting with WooCommerce 3.4+, it is possible to remove customer data.