Learn how to install, configure and use Ecomly
Only Ecomly customers can use the support services for the products he’s acquired from Ecomly in the form of a subscription or as separate items.
The average estimated answer time from Ecomly support team is 24 hours (1 day). However, in most cases, the support agent responds in 1-2 hours. In some cases, a more detailed investigation is needed, and the support agent will inform you that the solution needs time to be implemented by developers. In this case, the response time will depend on how quickly the developers will provide the needed fix.
Please, note, that no matter how hard we want to help you, sometimes we are not able to do it. We won’t be able to provide help in case:
We apologize, but we won’t be able to help you in the cases listed above
The support services are provided in the following cases: